How do I change my picture/avatar?

To add or change your profile picture/avatar, go to My Settings in the main drop down menu. From there, click on the gray box to upload an image (or drag image to it). To remove an image, click the trash icon or select the edit icon at the bottom of the image to resize and rotate.

How do I change my time zone?

To update the time zone you live in for accurate results in your vocal journal, weekly goals and private lesson times, follow the steps below. Once selected, daylight savings time will be automatically accounted for throughout the years’ activities:

  1. Go to the My Settings page in the main dropdown menu 
  2. Select your desired time zone (if time zone is not listed, check to see if you have selected the correct country in your address)
  3. Click “Save Changes” at the bottom of the page

How do I change my password?

To update your password, go to the My Settings page in the main dropdown menu. Next, type in and confirm your new password before saving your changes at the bottom of the page.

How do I change my skill level?

To modify your skill level, go to the My Settings page in the main dropdown menu, select your desired skill level and “Save Changes” at the bottom of the page. Before doing so, it is highly recommended to consider the following to maintain an accurate profile and measurement of progress: 

Upgrade to Intermediate if:

  • You have 1-5 years of professional training experience 
  • You have 1-5 years of professional performance experience 
  • All 7 dimensions are at least 50% when taking an beginner assessment

Upgrade to Advanced if:

  • You have 6 or more years of professional training experience 
  • You have 6 or more years of professional performance experience 
  • All 7 dimensions are at least 65% when taking an intermediate assessment

What forms of payment do you accept?

We accept all major credit cards. Additionally, course subscriptions can be paid through Stripe accounts and private lessons can be paid through PayPal accounts.

How do I update my payment method?

If you need to add or update a credit/debit card on file to avoid any disruption to your course subscriptions, follow the steps below:

  1. Go to My Purchases page in the main dropdown menu
  2. Select the “Payment Methods” tab
  3. Fill in the required fields before saving your changes

How do I view my purchase history?

To view the details or your course purchases (lifetime members) and subscription (monthly or annual members) history, follow the steps below:

  1. Go to My Purchases page in the main dropdown menu
  2. Select the “Orders” or “Subscriptions” tab
  3. Review your order details and history

How do I change a course subscription?

You can make changes to your course subscription, such as switching from monthly to annual, upgrading to the Advanced Course or purchasing a Lifetime membership, by going to the Memberships page. You can also click the plus icon (+) on the My Courses page at any time to view your course options.

How do I cancel a course subscription?

You can cancel a monthly or annual subscription at any time for any reason at all. To avoid an unwanted payment, be sure to confirm your cancellation prior to the next billing cycle. To do so, follow the steps below:

  1. Go to My Purchases page in the main dropdown menu
  2. Select “Subscriptions” tab
  3. Click on the subscription you wish to cancel and follow the prompts

How do I pay for an online voice lesson?

To pay for a scheduled lesson for you or your child, click on your Lesson Schedule from the student/parent dashboard after logging in and select the lesson(s) you wish to pay for.

How do I reschedule a private lesson?

You can reschedule a lesson as long as it is at least 24 hours in advance of the scheduled lesson time. If the lesson is already paid for, the payment will be automatically credited to the new lesson time. To do so, follow these steps: 

  1. Click on Lesson Schedule from your dashboard
  2. Click on the lesson time you want to reschedule
  3. Select the “Reschedule” button
  4. Confirm a new time of lesson (your instructor will be automatically notified)

How do I cancel a private lesson?

To cancel a scheduled lesson for you or your child, click on your Lesson Schedule from the student/parent dashboard after logging in and select the lesson(s) you wish to cancel.

How do I access my affiliate account information?

If you are a Vocal Gym affiliate, you will see an affiliate link on the My Settings page in the main dropdown menu. From there, you can review your account information, including your unique affiliate code, sales history and referrals.