To add or change your profile picture/avatar, go to My Settings in the main drop down menu. From there, click on the gray box to upload an image (or drag image to it). To remove an image, click the trash icon or select the edit icon at the bottom of the image to resize and rotate.

To update the time zone you live in for accurate results in your vocal journal, weekly goals and private lesson times, follow the steps below. Once selected, daylight savings time will be automatically accounted for throughout the years’ activities:

1. Go to the My Settings page in the main dropdown menu 
2. Select your desired time zone (if time zone is not listed, check to see if you have selected the correct country in your address)
3. Click “Save Changes” at the bottom of the page

To update your password, go to the My Settings page in the main dropdown menu. Next, type in and confirm your new password before saving your changes at the bottom of the page.

To modify your skill level, go to the My Settings page in the main dropdown menu, select your desired skill level and “Save Changes” at the bottom of the page. Before doing so, it is highly recommended to consider the following to maintain an accurate profile and measurement of progress: 

Upgrade to Intermediate if:

• You have 1-5 years of professional training experience 
• You have 1-5 years of professional performance experience 
• All 7 dimensions are at least 50% when taking an beginner assessment

Upgrade to Advanced if:

• You have 6 or more years of professional training experience 
• You have 6 or more years of professional performance experience 
• All 7 dimensions are at least 65% when taking an intermediate assessment

We accept all major credit cards.

If you need to add or update a credit/debit card on file to avoid any disruption to your course subscriptions, follow the steps below:

1. Go to My Purchases page in the main dropdown menu
2. Select the “Payment Methods” tab
3. Fill in the required fields before saving your changes

To view the details or your course purchases (lifetime members) and subscription (monthly or annual members) history, follow the steps below:

1. Go to My Purchases page in the main dropdown menu
2. Select the “Orders” or “Subscriptions” tab
3. Review your order details and history

You can make changes to your course subscription, such as switching from monthly to annual, upgrading to the Advanced Course or purchasing a Lifetime membership, by going to the Memberships page. You can also click the plus icon (+) on the My Courses page at any time to view your course options.

You can cancel a monthly or annual subscription at any time for any reason at all. To avoid an unwanted payment, be sure to confirm your cancellation prior to the next billing cycle. To do so, follow the steps below:

1. Go to My Purchases page in the main dropdown menu
2. Select “Subscriptions” tab
3. Click on the subscription you wish to cancel and follow the prompts

If you have recurring lessons set up with a teacher, you will receive an email reminder 24 hours prior to your scheduled lesson with a direct payment link included. Simply click on the link and pay prior to the lesson starting.

You can reschedule a lesson as long as it is at least 24 hours in advance of the scheduled lesson time. If the lesson is already paid for, the payment will be automatically credited to the new lesson time. To do so, you can email your teacher directly or contact us using the form below.

Lesson cancellations must be done at least 24 hours prior or the lesson is still to be paid in full.  To do so, email your teacher directly or let us know by using the form below.

If you are a Vocal Gym affiliate, you will see an affiliate link on the My Settings page in the main dropdown menu. From there, you can review your account information, including your unique affiliate code, sales history and referrals.